Policies
ℹ️ Product Information
Originals are one-of-a-kind, hand-painted works by the artist, Sarah Boys.
Prints are high-quality reproductions fulfilled through our print partner. Please note that print colors and details may vary slightly due to individual monitor calibration and the nature of the printing process.
All product listings include specific details about sizing, materials, and medium. If you have any questions before placing an order, feel free to contact us — we're happy to help!
🖼️ Framing Options
Original artworks may be shipped framed or unframed, depending on the individual listing. Please review the product details carefully before purchase.
Prints are shipped unframed by default, unless framing is explicitly offered as an option in the product listing. Please note that the image goes all the way to the frame. There are no borders on the framed prints.
📦 Shipping Policy
Original artworks are shipped directly from our studio in Calgary, Alberta. Print orders are processed by our fulfillment partner within 5 business days. You’ll receive a tracking number as soon as your order ships. Delivery times vary depending on your location.
Please note: international orders may be subject to customs delays or additional fees, which are the responsibility of the buyer.
🔁 Returns & Exchanges
We want you to love your art. If you're not completely satisfied, you may return your item within 15 days of delivery for a refund or exchange.
To be eligible, your item must be in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Please contact us at info@sarahboys.com to initiate a return.
Custom or personalized items and final sale pieces are not eligible for return or exchange.
💳 Refund Policy
Once your return is received and inspected, we’ll issue your refund to the original payment method within 5 business days. Please note that shipping charges are non-refundable.
If your order arrived damaged, please contact us right away with photos so we can make it right.
🔒 Privacy Policy
We respect your privacy. When you place an order or sign up for our newsletter, we collect only what’s necessary to fulfill your order or keep you updated.
We never share or sell your information. Third-party providers and payment processors may access your data only to process and ship your order securely.
You can unsubscribe from marketing emails at any time via the link at the bottom of each email.
💰 Payment Policy
All prices on our website are displayed in Canadian Dollars (CAD) and may also be shown in your local currency for convenience.
Please note: local currency estimates are provided for informational purposes only. Your final payment will be processed in Canadian Dollars, and the exact amount charged may vary slightly based on your bank’s current exchange rate.
We accept major credit cards, PayPal, and Google Pay.
Payments are processed securely through our third-party providers. We do not store any credit card information on our servers.
🎨 Copyright & Usage
All artwork on this site is the original work of Sarah Boys and is protected by copyright law. Reproductions, digital or physical, are not permitted without written consent.
Art prints are for personal use only and may not be resold, modified, or used commercially without permission.
📬 Contact
Questions? Reach out anytime at info@sarahboys.com. We do our best to respond within 2 business days.